Contact us

Our offices are not open to the public, but we are working remotely.  


0808 145 4909

Tuesday to Friday
11 AM to 1 PM

All calls to this number are free of charge.

General Enquiries:

We’re currently operating at limited capacity, so please bare in mind that it might be challenging to reach us via the phone line. Please keep trying, and we’ll do our best to assist you.

*If you are at immediate risk, please call the police on 999 (available 24 hours), or call the National Domestic Abuse Helpline freephone on 0808 2000 247 (interpreters available)

General email

WhatsApp Channel

Click on this link to join

Policy and Media requests

María Alvarez

Carolina Caicedo

Violence Against Women and Girls Team


Volunteers Coordinator

Betsy Terrones

Unacceptable behaviour and unreasonable demands

We understand that people may act out of character in times of distress or due to frustration. However, our staff and volunteers have the right to undertake their work free from aggression or abuse and we expect them to be treated with courtesy and respect.

In order to provide the best service we can and also protect our staff and volunteers, we have developed a clear policy describing what we consider unacceptable behaviour and the consequences of displaying these types of behaviour.

Read our Policy on Unacceptable Behaviour and Unreasonable Demands.

Do you need to make a complaint?

Complaints are taken extremely seriously by LAWRS and will be given full and fair consideration and dealt with as promptly and as thoroughly as possible.

Complaints Policy

Read our Complaints Policy here.

Complaint Form

Download our complaint form here.

Follow us on social media

LAWRS Old Street

Main office

Tindlemanor, 52-54 Featherstone Street,
London, EC1Y 8RT

020 7336 0888
0844 264 0682

How to find us

Our Offices are located near Old Street Station (Northern Line).
Exit: Subway 3

Buses: 43, 50, 55, 76, 141, 205, 214, 243 and 271.
The closest stop is City Road.

All in person appointments with our Domestic Violence and Counselling teams take place in our main office.

LAWRS in South London


ATD ForthWorld, 48 Addington Square,
London, SE5 7LB

María Noel Genné
07708 133886

How to find us

Our Office is located near Burgess Park, Camberwell road.

Buses: 12, 35, 40, 42, 45, 68, 148, 171, 176, 468, N68, N89, N171.

Only our Southwark activities take place in this office.